This test uses the command prompt to check if one computer can communicate to another using a specified firewall port.Ģ) Open Control Panel > Programs and Featuresģ) Select Turn Windows Features on or off and enable Telnet Client.Ĥ) Browse to All Programs > Accessories > Command Prompt.ĥ) Type “telnet 25734” or “telnet 25734”. If taking down the firewall cannot be done there is a way to check if a port is being blocked using the Telnet communication test. Repeat the steps for a new outbound rule on the Client computer if the licenses still do not appear. Once the new rule is saved, then re-enable the firewalls and verify that you can still see licenses on the License Usage tab on the client's computer. If the licenses still do not appear after disabling the Firewalls on both computers, then the Firewall is not the cause of the problem and both of the firewalls can be re-enabled and you can continue to the next troubleshooting test.ĥ) On the server computer navigate back to the Windows Firewall screen and click the link to "Advanced Settings." For the Anti-Viruses Firewall, you will need to navigate to that software's firewall exception settings.Ħ) Add a new Inbound rule for the TCP ports 2575. If licenses appear, continue to step 5, if not disable the Windows and Anti-Virus Firewall's on the Client computer and check the License Usage tab again.
This test is recommended to first be done on the server computer, then the clients.ġ) Open the Windows Control Panel > System Security > Windows FirewallĢ) Click the link to "Turn Windows Firewall on or off" and toggle all settings to offģ) Open any Anti-Virus programs that you have on the computer and verify if they have their own Firewall's that need to be disabled as wellĤ) On the client machine, open the SolidNetWork License Manager Client and click the License Usage tab. If either of these ports is blocked on the server computers firewall users cannot obtain a license despite having a connection to the server.
SOLIDWORKS uses the ports 2575 for the SNL server to communicate to a client's machine. If you can communicate to the server, but the same server node error appears the next thing to check would be the Windows and Anti-Virus Firewalls active on the server and the client computer. Checking Firewall Ports (server node down error) If the test fails, verify that the server computer and client computer are connected to the same network. If you are on the server computer type “ping ” or “Ping ,” then hit Enter.ĭepending on your ability to communicate to the server you will receive one of the following messages: This test can be done on either the server computer or the client's computer.ġ) Browse to All Programs > Accessories > Command Prompt.Ģ) Type “ping ” or “Ping ,” if you are on the client's computer. To verify if there is a connection between the two computers you can run a cmd ping test.
If there are any network issues that are stopping client machines from communicating to the server, or the server computer is down, the following error will appear: Please reference our guide on adding a server to the Server List tab if you to not see the server on the list. The first thing a client should check is whether or not the SNL server hosting their desired licenses has been added to the Server List tab of their SolidNetWork License Manager Client. The Article is outlined to proceed from the most common cause of the issue to special cases and outlines what can be done on both the client and server sides to test the cause.Īdding the server to the SolidNetWork License Manager Client This article reviews various troubleshooting techniques, both client-side and server-side, for common issues related to users who cannot obtain a license, or communicate to the SolidNetWork License Manager Server (SNL server).